Press 1 Campaigns with Sip Dialers
If your call center has Press 1 campaigns with your sip dialer and your current sip provider either doesn’t allow for the high calls per second or you are seeing too many dropped calls because of the high traffic, then what you need is a provider that allows high CPS (calls per second). Many carriers don’t allow don’t want this kind of traffic because their switch has limitations on the number of CPS.
If you have not ventured into the Press 1 campaign environment and are now considering launching one then there are a few components to address, such as the capabilities of your dialer, call compliance with the latest Federal Government rules and here are some links that address these and other dialer campaigns, http://www.jdsupra.com/legalnews/fcc-changes-to-the-telephone-consumer-pr-12172/ & http://www.consumer.ftc.gov/articles/0198-telemarketing-sales-rule.
Many dialers are not very effective for press 1 campaigns because of the dialer ratio maximum settings. Some dialers max out at 3 to 1 or 4 to 1 and with the exception of high quality lead lists your dialer may not have the horsepower to truly maximize this kind of campaign. If you are just testing the waters and not ready to go all the way in and sometimes it is best to utilize a voice broadcasting provider that only charges you for the minutes you use. This is an excellent way to see how effective this kind of campaign is going to be profitable enough to justify acquiring your own dialer that has the necessary speed.
But if you already have a sufficient dialer to effectively launch a press 1 campaign then you want to be sure you find a sip carrier that will give you enough capacity on your calls per second to maximize your dialers effectiveness. Our company can help you getting set up with SIP carriers that provide high CPS.
If you would like to learn more about the power of Dialer Rate decks, Localized DID numbers and other topics covered in this blog please view our website or contact us by email or phone for a Free Evaluation & Consultation.
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