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Hosted Contact Center Solutions

Let our experienced telecom consultants and engineers help you in Choosing  the Right Solution for Your Contact Center.  We offer Premium Solutions for larger organizations with greater needs and also Standard Solutions for smaller organizations with lesser needs and more Budget concerns.

 

 

You can also call us at USA Toll Free 888-632-4228, or International 813-345-4624 for a free consultation – we will be happy to take your call.

AOT Telecom is a premier partner for Hosted Contact Center solutions for the United States and offshore contact centers. 

 

 

Contact Center Software ROI Results Are In

Contact Center Pipeline has released their report on Contact Center Software ROI and the results that are in are not only exciting for those considering a Hosted Solution but some additional surprises.  In addition to CapEx shifted to an OpEx model and cost reductions/ROI in a matter of months for many but there are other surprising benefits such as higher FCR Rates and empowering agents with more Customer information as well as more Scalability and Customized Reporting.  For a download of this report click here- http://www.contactcenterpipeline.com/CcpDownloadPub.aspx?PubID=878

 

 

 

Hosted Contact Center Solutions

Standard Contact Center Solutions:

Starting as low as $20.00/month per Seat these Solutions include:

IVR

Call Monitoring

Call Recording

Remote Agents

Screen POPs

Softphones

Custom View for Reports

Email, Chat

And A Host of Many other Features

 

Premium Contact Center Solutions:

 

Starting as low as $80.00/month per Seat these Solutions include:

Multi-Channel ACD

IVR

Workforce Optimization

Workforce Management

Customer Surveys

Outbound Predictive Dialer with No Pause

Reporting & Analytics

CTI

And A Host of Many other Features

 

 

BENEFITS OF HOSTED CONTACT CENTER SOLUTIONS

  • Minimal capital investment
  • Predictable monthly operating expenses
  • Rapid deployment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24X7 technical support
  • Access to software upgrades without paying software maintenance fees or involved deployments
  • Pay-as-you-go billing model—pay only for what you use
  • Easily scalable to handle fluctuations in call volume
  • Reduced IT support staff and hardware requirements
  • Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)
  • Easy, rapid deployment means system is up-and-running in days, not months
  • Added flexibility makes it easy to operate a Remote Agent workforce or seamlessly connect multiple contact center sites
  • Reduced total cost of ownership and Quick ROI

 

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